Find Web Developers
Find Web Developers

Managing Your Clients Expectations As a Web Developer

When you’re a freelance web designer or developer, one of the biggest challenges you worry about is how to manage and keep up with all your different client’s expectations. Being that your main purpose is to solve the challenges brought on by business, it’s understandable that you would worry about such a thing. All businesses encompass the need for a website that will help them make a sale, thus your prime motivation is to make a web site that will help them make that sale. It’s a tough job and stressful, but completely doable.

What is important to present to all of your clients is your understanding of their vision, business-wise and aesthetically, as well as being able to give them the website in the allotted amount of time. Your promises will be sought after and highly regarded if you show that you completely understand and complete your tasks on time. However, failure to do so will hurt you tremendously and you may end up looking for a new profession.

Your biggest commitments and priorities are centered on your communication, goals and the sharing of ideas with your clients. Much of your talent may come from your knowledge in web design tools, developer tools, trends and other issues that your clients will simply not know much about, and it’s your job to fill them in.

When you’re hired to do a web development or design job, your client doesn’t expect you to know about their field or specialized niche, but if they are willing to share, you should listen. It will help you in the long run if you have an understanding of what they are about.

Negotiations: Sometimes a client may ask you to enlarge their logo, add Flash and every other bell and whistle that can be included. Business owners are all about their business, brand and their vision, so obviously they are going to want the best, even if it’s not right. That’s where your knowledge and appreciation for design comes in. You will need to explain to them why or why not this will work, in easy-to-understand terminology. Not to say that they are dumb, but they aren’t web developers. With your knowledge, you need to design what is best for your client, their business and the website. If you think what they want is just wrong, research it first and come up with the best suitable answer for why it won’t work, and always have an alternative.

When to let go: If you can negotiate appropriately, you will find solutions that fits both you and your clients. The ultimate goal is to have your client walk away happy. After you’ve presented why certain things in web development or design will work and why some won’t by outlining the facts, they will see you as someone who is honest and trustworthy and they are more apt to be completely satisfied.

However, it’s important to remember that your clients are the ones that pay the bill, and when it’s all said and done it really doesn’t matter what you think might work better. You just have to bite the bullet. Offering your knowledge usually will persuade them into the right direction with tons of admiration for your suggestions.

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